Jamie’s approach is exceptional. She asks insightful questions that lead to deep reflections and ownership. She is a great role model, supporting the messaging and positioning of ideas well with staff. Her delivery of questions warrants thoughtful responses, and her calm demeanor and approach are reassuring. Jamie co-creates engagements by listening deeply and responding to ensure the delivery fits the culture, time, and capacity of the leaders. She translates input and feedback into actionable work.
In 2024, I moved to a new yet interrelated organization. Jamie was the first person I thought of to facilitate a New Leader-Team Assimilation with my new team. From our previous engagements, I had a high level of trust in her, knowing she would create a safe experience for me and my staff of leaders. Jamie assessed the situation quickly, co-created a relevant survey, distilled and understood the data promptly, and led a session that encouraged authentic reflection and deep thinking. The follow-up and tools shared were incredibly helpful.
The Challenge
In 2022, I stepped into my very first leadership position. This wasn’t just a promotion; it was a complete shift into a new organization with a distinct culture, and I quickly realized that my previous experiences and personal toolkits were insufficient. My new role demanded a heightened level of emotional intelligence to handle tough conversations and difficult people effectively. The sensation was akin to driving in an unknown city without Google Maps—utterly overwhelming and disorienting.
The Journey Alone
Trying to navigate this complex landscape on my own was daunting. I felt lost, recognizing that the strategies that had served me well in the past were no longer effective. The weight of expectation in my new role, coupled with my lack of direction, left me feeling increasingly anxious and out of my depth.
Discovering a Unique Approach
Then, I discovered Jamie’s coaching services. Jamie’s approach was distinctively balanced, blending reflection with actionable steps, which was exactly what I needed. Jamie encouraged me to reflect on my core strengths and the reasons I was chosen for this role. This not only boosted my confidence but also helped me establish structured, attainable goals for the 3, 6, and 9-month marks. This strategy effectively alleviated my anxiety by allowing me to progress gradually, adjusting my approach as I gained more insight into my new role.
The Turning Point
I realized Jamie’s impact from our very first discovery call. Jamie’s attentiveness and genuine curiosity made me feel understood and valued, which was critical for me. Being able to share my thoughts and challenges openly and vulnerably made all the difference. I knew right then that I had found not just a coach, but a collaborative partner in my leadership journey.
The Transformation
Two years into my role, I can confidently say that I have built a robust support system and developed effective tools for success, thanks to Jamie’s guidance. The transformation has been profound—not just professionally, but personally as well. Jamie’s reflective approach has now become a regular practice in my life, helping me adapt and thrive in both areas.
Looking Ahead
My experience with Jamie has been so transformative that I see this as a long-term partnership. I am excited about continuing our work together, knowing that with Jamie’s support, I can continue to grow and succeed in any challenge that comes my way.
Struggling with Empathy in Leadership
Before working with Jamie, I struggled to understand and employ empathy in leadership. I was on a journey to better understand what it meant to be a leader, who I was as a leader, and how to translate my ideals into reality. Despite working with my manager, I couldn’t grasp what empathy truly was or how it connected to my interactions with my team. I felt stalled in my leadership development and couldn’t determine which issues stemmed from missing skills and which were due to self-limiting beliefs or habits.
Finding the Right Coach
I was drawn to Jamie’s profile because of her blend of executive leadership experience in tech and her nuanced approach to understanding leadership. Other coaches seemed either too spiritual or too reductive. I wanted a tailored approach that met me where I was and guided me to my desired future. I believed Jamie could offer the balance of direct insight and support I needed.
The Breakthrough Moment
My breakthrough moment with Jamie will stay with me forever. We had spent several sessions discussing my struggles to connect with my team and align my intentions with my impacts. My manager identified a lack of empathy as the root cause, but I didn’t know how to develop it. Jamie reframed empathy as a skill and broke it down into actionable steps. I began practicing immediately and saw great effects at work and home. My wife noticed I was more attuned to both her words and feelings, deepening our connection.
Transformational Impact
Empathy has since become core to how I lead and who I am. This unlock has paid tremendous dividends in all aspects of my life. By reliably connecting with others, I learn more about them and myself, gaining new perspectives. I am now in a virtuous loop where empathy helps me understand each side of any engagement and recognize ideal outcomes. This continuous development has made me more effective. I am happier and prouder of who I am, and my team and wife are also much happier to have me around!
Gratitude for Jamie’s Guidance
Working with Jamie has transformed my leadership and personal life, and I am forever grateful for her guidance.
Client Experience: Adaptive Leadership and Relationship Building in a Senior Role