Building Relationships – Understanding Self and Others
Building Relationships/Understanding Self and Others Building relationships it easy for some and more uncomfortable for others. It often comes down to interest and intention. Many think there is a knack for building relationships that they just don’t have and never will. The truth is that it is possible for all of us. A few tips can go a long ways. Let’s break this down. Building relationships...
Find out why “Values-driven Organizations are the most successful organizations on the planet” (Barrett, 2017)
According to Richard Barrett (2017), “Values-driven organizations are the most successful organizations on the planet”. They outperform the organizations studied in Collins book, Good to Great, and outperform the S&P 500 Index. Q: What creates Values-based Organizations? A: Values-based organizational culture and values-based leadership When I took my BCom degree in the mid-1980’s, the...
Leader as Listener
Listening is one of the core leadership skills. It is a skill that can be developed and honed. It creates amazing benefits. How often do you find yourself listening to others? What are you listening for? What are you learning? How do you listen in a way that creates benefits? Listening starts with listening to ourselves and, over time, developing our Personal Mastery (Senge, 2006). There are...
How are You Adapting Your Leadership for the Knowledge Era?
For over 16 years I have been providing leadership and organizational consulting to organizational leaders, business owners and individuals looking to enhance their professional development. Over those years I have seen the speed at which change is occurring accelerate. Where the prior command and control or top-down management worked to a certain degree before, it no longer provides...
What Would a Deeper Understanding Mean for You and Your Organization?
Last week, after having returned from two weeks on campus at the magical Royal Roads University in Victoria, BC, I spent a good part of this week applying the on-campus learning. This was done in refining my Capstone Proposal for an engaged, action-oriented research project with a client’s organization along with the related Ethics Review application. While these documents are initial drafts...
Learning from Experience – An Act of Reflection
How often do you take the chance to reflect on your leadership? How important do you see that learning is to your leadership? Learning about yourself? Learning about others? Learning skills to be more resilient, creative, and innovative? The concept of reflection is not new. However, we often overlook it or kid ourselves into thinking that we do it already. We need time to do this. Reflection...
What is Customer-Centricity and Why is it Important?
What I want to focus on today is the concept of customer centricity and the related values based leadership. I want to look at what these are and why they’re important. Many of my clients come to me because they want to engage their clients more and they want to know how to lead their team in a way that helps them also engage with the clients in the way that they feel is successful. The...