Learning from Experience – An Act of Reflection

How often do you take the chance to reflect on your leadership? How important do you see that learning is to your leadership? Learning about yourself? Learning about others? Learning skills to be more resilient, creative, and innovative? The concept of reflection is not new. However, we often overlook it or kid ourselves into thinking that we do it already. We need time to do this. Reflection...

What is Customer-Centricity and Why is it Important?

What I want to focus on today is the concept of customer centricity and the related values based leadership.  I want to look at what these are and why they’re important.  Many of my clients come to me because they want to engage their clients more and they want to know how to lead their team in a way that helps them also engage with the clients in the way that they feel is successful.  The...

Building Relationships

BUILDING RELATIONSHIPS Key factors in building relationships: safety, a sense of being respected, and choice. Communicating clearly is fundamental to these. More specifically, listening deeply to others, taking a genuine interest in what they are sharing, being curious, and asking meaningful questions about the other person are what contribute to creating a bond where these three elements are...

Set Your Intention

Intention.  What it is?   According to the Merriam-Webster dictionary an intention is ‘a determination to act in a certain way:  resolve’. Setting your good or positive intention requires knowing what is important to you.   Do you know what that is for you?  To one person, it might be to change the world.  To another, it might be to make one person smile each day.  To another, it may be to meet...

Intention, Impact, Influence

Whether we recognize it or not, we are making an impact.  What we do or not do, what we say or not say, what we think or not think, our attitudes, our beliefs … all of these things are projected into our day to day lives. Sometimes we project more of that than we think. Have you ever had somebody reflect back to you what you said a week ago, a month ago, a year ago and how it stuck with and...

Making Your Difference … WHY?

Social connection is one of our most important human needs. Contribution is also important to us as human beings. Contribution is ‘something that is given to help a person, a cause, etc.’ or ‘something that is done to cause something to happen.’ Making a difference is a form of contribution … ie, ‘doing something to cause something to happen.’ Contribution is actually a way to increasing our...

Life is great and …

Life is great and … How do you feel when you think about your life? Often people will tell me that they have a great life and yet they feel there is something more, something more for themselves, something more to contribute, a void of sorts. Often it comes down to making a bigger difference. Whether we realize it or not, we already have an impact on those around us, our world. Knowing...